Privacy Policy
KAL Hotel Network Co., Ltd. KAL Hotel (Jeju KAL Hotel and Seogwipo KAL Hotel, hereinafter referred to as “hotel”) collects, retains, and processes personal information in accordance with the “Personal Information Protection Act” and the Act on Promotion of Information and Communication Network Utilization and Information Protection and all other relevant laws and regulations. Hotel does its best to protect personal information and comply with the Personal Information Protection Act, refining and complying with the privacy policy. The privacy policy is posted on Hotel Homepage that customers can access and view upon necessary.
This Privacy Policy may change according to the amendment of laws, government policies, and company internal policies, and will be notified on the website so that customers can check them from time to time.
Effective date: April 1, 2013
Last update date: November 4, 2020
1. Consent to Collection and Use of Personal Information
KAL Hotels has prepared procedures for understanding and consenting to the ‘Privacy Policy’ when signing up for membership, making reservations, and using various services. and attached to written forms (membership application, etc.) It shall be deemed that customers agreed to collect personal information according to the signature on the written form, expression of consent through telephone, fax, or e-mail, and applying for a prize.
2. Types of Personal information
‘Personal information’ refers to information that can be identified as a specific individual by combining single or other information. KAL Hotels collects minimum personal information by dividing it into mandatory and optional items.
Name, gender, personal and work contact number, job title, date of birth, nationality, photo, passport and visa information
Customer stay information such as hotel stay records and special requests
Credit card information, airline frequent flyer program account information and identity information
Specific information needed to provide services (e.g. medical condition, etc.)
3. Purpose of Processing Personal Information
KAL Hotel collects and processes personal information for the following purposes. Personal information is not used for purposes other than the following purposes.
Homepage membership registration and management
Provision of product reservation, purchase, and information delivery services through the homepage
Securing communication channels for related services such as identification, order, delivery, cancellation, and refund
Room reservation/stay information management
Personal identification and verification according to room reservation
Providing accommodation and other goods and services, and charging fees
Securing a smooth communication channel for delivering notices and handling complaints
Service providing
Consultation inquiries and answers for website use
Handling inquiries on guest rooms, food and beverage, locations, banquets, wedding services and al otherl hotel related request
Customer satisfaction survey
Membership management
Identification and age verification of members
Prevention of illegal and unauthorized use of membership benefit
Handling complaints and inquiries
Securing accurate delivery address for membership kit
Providing customized service for members
Use of marketing and advertising
Delivery of information on new products and promotions
Service delivery and advertisement based on statistical data
Develop new products and promotions according to customer satisfaction survey
Information such as race, ethnicity, ideology, creed, place of origin and domicile, political orientation and criminal record, health status and sex life, etc., which may infringe on the basic human rights of the customer, are not collected except in cases in accordance with laws and regulations.
4. Period of Retention and Processing
Hotel retains personal information until the purpose of collection and use is achieved, and when the purpose is achieved or the period for which consent is obtained ends, it is stored for a certain period of time and destroyed according to the reasons for information protection according to internal policies and other related laws.
Member information: Until withdraw from the KAL Hotel website or lose your qualifications
Identity verification information: Upon confirming it is your identity
Delivery information : When goods or services are delivered or provided
Information collected during survey or events : When surveys and events are terminated
Personal information is kept for a certain period of time if it is necessary to preserve according to related laws and internal regulations as follows.
Records on supply of contracts or withdrawal of subscription : 5 years
Records on payment and supply of goods, etc. : 5 years
Records on consumer complaints or dispute settlement : 3 years
In case of identity theft or complaints, objection handling confirmation of facts : 40 days
The hotel manages the personal information separately according to the ‘Personal Information Expiration Period’ at the following condition.
Members who have not been logged in to the homepage(PC/mobile web) for more than 1 year
Members who have not stayed offline or purchased for more than 1 year
Destruction method
Personal information printed on paper : Destruction through shredding or incineration
Personal information stored in electronic file format : Deletion using a technical method that cannot reproduce the record
5. Provision of personal information to a third party
In any case, KAL Hotel does not provide personal information to a third party except with the consent of the customer or in accordance with the relevant laws and regulations. However, exceptions are made in the following cases.
When KAL Hotel obtains prior consent to provide convenience to members
When there is a request from an investigative agency in accordance with the procedures and method prescribed by the relevant statutes or for investigative purposes
Where there is a request from a state agency under the Act on Promotion of Information and Communication Network Utilization and Information Protection and the Personal Information Protection Act, etc.
If there is an investigative purpose for a crime or if requested by the Information Communication Ethics Committee,
Where there is a request in accordance with the procedures prescribed by other relevant statutes.
When processing and providing specific individuals in an unidentifiable form, such as statistics and market research,
6. Personal information process and handling consignment
KAL Hotels consigns the following personal information handling business to an external professional company for service implementation.
Air Total Service Co., Ltd. : Jeju/Seogwipo KAL Hotel room operation, reservation, customer service and operation of consigned business sites, image information processing equipment (CCTV) operation
IBS Industry : Image information processing equipment (CCTV) operation
7. Installation/operation of the automatic personal information collection device and its rejection (collection of personal information by cookies)
KAL Hotel operates a cookie that stores and retrieves users’ information from time to time. Cookies are very small text files that are sent to the user’s computer and are stored on the hard disk by the server used to operate the company’s website. KAL Hotel uses cookies for the following purposes.
Provide customized information according to the individual interests.
Analyze the frequency of access or stay time of members and non-members, identify their preferences and interests and use them for marketing
Track the trail of interesting content and provide personalized service on next access
Analyze members’ habits and use it as a measure such as service reorganization
Users have the option to install and store cookies, and it may cause difficulties in using customized services on refusal.
Refusal of installation and storage of cookies : Able to change option setting, Tools > Internet Option menu at the top of the web browser
8. Protection of Children’s Personal Information
In principle, KAL Hotels does not collect personal information of children under the age of 14.
9. Rights and obligations of owner of personal information
KAL Hotel customers may view, correct, delete, or withdraw their membership at any time as the owner of personal information
If you are a member of the website, you can edit your personal information and cancel your membership on My Page on the website.
Upon requesting for modification on personal information by visiting or via e-mail or phone the hotel will process promptly at identification verification
10. Send Advertisement
KAL Hotels does not send commercial advertising information against the customer’s refusal to receive, and in the case of sending e-mail such as product and event information, the subject and text are as follows so that the customer can easily recognize it.
Title: The phrase “advertisement” may not be displayed
Content : Detailed main content is indicated in the body.
E-mail address, phone number and address for the recipient to express their
intention to reject reception are specified / recipient can can easily express his
or her intention to refuse to receive
11. Customer Posts
KAL Hotel values your post and is doing its best to provide better service. We are always careful not to damage or delete your valuable posts, but take appropriate measures in the following cases.
Articles that slander others and disseminate false facts (contents that defame honor, etc.)
Various spam posts
Disclosure of the personal information of others without consent
Contents that infringe the rights of third parties, such as copyrights
Other explicit or individual warnings may be followed by deletion
Since the author is responsible for all management and responsibility related to the post, it is difficult to protect the information voluntarily disclosed through the post, so please review it before releasing the information.
12. Link Site
KAL Hotel may provide links to other companies’ websites or materials depending on the case.
When moving to a page of another linked site, the privacy policy of the site is not related to KAL Hotel, so please review the policy of the site you visited on the link.
In addition, the linked site does not have any control over the external site, so we cannot be held responsible or guaranteed for the usefulness of the services or data provided from it.
13. Technical/institutional management for personal information protection
Network Security
KAL Hotel makes every effort to protect personal information. In addition, by preventing impersonation of KAL hotels, we are preventing damage to customers.
Internal Security Measures
KAL Hotels restricts the number of personnel who can handle customer personal information to a minimum, and provides regular and irregular security training to the relevant personnel. In addition, a separate encryption system is installed in the system that can access customer’s personal information and is thoroughly isolated from external networks to respond to external and internal intrusions.
Countermeasures Against Viruses
KAL Hotels is taking protective measures to prevent damage caused by computer viruses by using vaccines that automatically updates new information. When a virus is infiltrated, it is automatically cured and the worker can immediately confirm the invasion.
14. Personal Information Manager
In order to protect personal information and handle related complaints, KAL Hotel has designated a person in charge of personal information protection.
Head of personal information management : PACEY DAVID CHARLES, Co-Representative
Personal information manager : Joon-up Yoon, Deputy Director
(Contact: 02-2656-7363/ joongupyoon@koreanair.com)
In case of any other disputes related to personal information protection, please contact the following organizations for consultation or reporting.
Cyber Criminal Investigation Team of the Supreme Prosecutors’ Office (www.spo.go.kr / Tel : 02-3480-3570)
Cyber Terror Response Center of National Police Agency (https://cyberbureau.police.go.kr / Tel: 182 )
Personal Information Infringement Reporting Center (https://privacy.kisa.or.kr/main.do / Tel : 118)
15. Changes to Privacy Policy
This Privacy Policy is applied from the effective date, and in the case of addition, deletion or modification of changes in accordance with statutes or policies, hotel will notify the reason for the change and the details of the change on the KAL Hotel website from 7 days before the enforcement of the changes.
CCTV Operation Policy
KAL Hotel Network Co., Ltd. KAL Hotel (Jeju KAL Hotel and Seogwipo KAL Hotel, hereinafter referred to as “Hotel”) is operating CCTV. In this policy, hotel informs the purpose and method of use and management of video information processed by the company through the operation and management policy.
1. Reason and purpose of CCTV installation
Hotel installs and operates image information processing equipment for the following purposes in accordance with Article 25, Paragraph 1 of the Personal Information Protection Act.
Facility safety and fire prevention
Crime prevention for the safety of customers
In the case of parking lot, vehicle theft and damage preventionIf the number of parking spaces
※If the number of parking lots exceeds 30, it is possible to install and operate it based on Article 6, Paragraph 1 of the Enforcement Rule of the Parking Lot Act.
2. Quantity, location and coverage of CCTV
Jeju KAL Hotel
No. of CCTV : 88
Location and Coverage : Lobby, Hallway of each floor, Parking lots
Seogwipo KAL Hotel
No. of CCTV : 64
Location and Coverage : Lobby, Hallway of each floor, Parking lots
3. Protection Officer and Access Administrator
Hotel has a CCTV protection manager as follows to protect your video information and handle complaints related to personal video information.
Head of protection officer : Sangchil Byun (064-724-2001)
Jeju KAL Hotel Access administrator : Sungho Kwak (064-720-6605)
Seogwipo KAL Hotel Access administrator : Chanhee Lee (064-730-9542)
4. Recording time, Retention Period and Location, and Method of processing
Recording time : 24 hours
Retention Period : 30 days from the date of recording
Retention Location : Disaster Management Control Room
Method of processing : Records and manages requests for non-purpose use of CCTV data, provision to a third party, destruction, and viewing, and permanently deleted in a way that cannot be restored when the storage period expires.
5. Consignment of the installation and management of CCTV
Hotel entrusts installation and management of CCTV as shown below, and stipulates necessary matters for the safe management of personal information during consignment contracts in accordance with the relevant statutes.
Jeju KAL Hotel
Trust Company : Air Total Serivce Co., Ltd., IBS Industries
In-charge : Head of Facility
Duty : CCTV Operation
Contact : 064-720-6637
Seogwipo KAL Hotel
Trust Company : Air Total Serivce Co., Ltd., IBS Industries
In-charge : Head of Facility
Duty : CCTV Operation
Contact : 064-730-9597
6. How and where to check personal video data
How to check: Contact the person who has access to video information of each hotel in advance and visit to hotel.
Location: CCTV viewing department (Disaster Management Control Room, Security etc.)
7. Handling requests to access video data
You may request to view or confirm the existence or delete personal video information to the video information processing device operator at any time. However, it is limited to the personal video information that you have photographed and the personal image information that is clearly necessary for the immediate benefit of life, body, and property of the information subject.
Hotel will take necessary measures without delay when requesting to view, verify existence or delete personal video information.
8. Security of video data
Hotel provides different access rights to personal information, and to prevent forgery and alteration of personal image information, the date and time of creation of personal image information, and the purpose of viewing, and the date and time of viewing are recorded.
9. Prohibiting random manipulation and recording of video information
Hotel does not arbitrarily manipulate image information processing devices such as illuminating other places for purposes other than the purpose of installing image information processing devices, and recording functions are used in image information processing devices. Do not
10. Changing the CCTV operation policy
Purpose of this CCTV operation policy was enacted in September 2015, and if there are any additions, deletions, or modifications of the contents according to changes in statutes, policies, or security technology, We will notify the reason and the details of the change through the hotel’s website.
